MassMutual Financial Group Business Consultant in Enfield, Connecticut
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people.
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.
MassMutual's Worksite Operations Department supports contract administration and service for our Executive Group Life product. This role will act as the Worksite Operations Subject Matter Expert (SME). The ideal candidate will be responsible for working with strategic business partners, vendors, and department associates to help drive the prioritization and implementation of integrated solutions and capabilities, provide research and analytical support for complex business operations issues, ensure processes and output remain compliant, and create value and collaboration to ensure that services meet customer and business needs. The incumbent will provide analysis of business and user needs, documentation of requirements, and translation into proper business and/or system
Seasoned life insurance professional capable of handling broad scope projects that have a short to long term focus.
Elicit, analyze, validate and document detailed business, organizational, operational, regulatory, and/or system requirements.
Operate independently on multiple project tasks, regulatory analysis, and issue research.
Negotiate and influence requirements direction.
Identify and pursue opportunities to improve the service quality by analyzing existing procedures, documenting and proposing means for improvement to management and, where appropriate, implementing changes.
Engage in continuous improvement thinking and implementing best practice policies and procedures aligning with organizational goals and objectives.
Manage admin tool/vendor escalations and strategic activity coordination and oversight.
Serve as business point of contact for the Executive Group Life Administration system issues and enhancement requests.
Work with key business partners to identify, formulate and define business process and system needs.
Provide analysis of business and user needs and maintain a good understanding of applicable industry requirements to translate need into proper business requirements.
5+ years of related Life insurance industry experience.
Strong organizational, analytical, detail orientation and relationship management skills are a must for this position.
Excellent interpersonal, communication and leadership skills.
High degree of ownership, sense of urgency, and comfort with ambiguity
Works very closely with both business and technical stakeholders
Ability to interpret policy provisions, regulatory bulletins and knowledge of administrative practices relating to company procedures
Authorized to work in the United States without sponsorship now or in the future
Strong knowledge of Executive Group Universal Life and variable products
Ability to clearly articulate messages to a variety of audiences and all levels of management
Strong knowledge of billing and post issue processes
Ability to identify and communicate issues that impact strategy, other initiatives and daily operations
Serves as a resource of expert technical knowledge with respect to the Andesa system
Advanced Excel skills and proficient in other Microsoft Office software
Proactively identify issues and risks, providing options for resolution and escalating when appropriate
Looks for and finds ways to improve business operations and the Executive Life Insurance customer experience
Ranked No. 77 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2017) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.
Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.
Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.
Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.
Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.
For more information, visit www.massmutual.com or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.
At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.
• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)
• National Association for Female Executives Top Company for Executive Women (2017)
• DiversityInc Noteworthy Company (2017)
• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2017)
• Working Mother Media 100 Best Company (2017)
• Military Friendly Employer (2018)