MassMutual Financial Group Delivery Leader, Sales and Distribution Client Management in Enfield, Connecticut

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.



As the complexity in the world continues to increase, it’s getting harder to get simple. At MassMutual, our vision is to help people secure their future and protect the ones they love. Within MassMutual Technology, we have undergone some recent changes to simplify our organization to deliver on his vision. We will be a dependable partner to our businesses by providing high quality IT services on time and within budget. We will do so by simplifying our architecture to focus on strategically valuable technologies, investing in our people to equip them with skills of the future, and promoting a culture of ownership and delivery.

If this vision excites you, we are seeking a delivery leader to lead work-cells focused on business outcomes and projects. This individual will be dedicated to our customer channels, emphasizes business/domain knowledge and delivery accountability, and minimizes ramp-up / ramp down costs. The role will be aligned to our Workplace Solutions business.

This is a great opportunity to be a part of a transformational journey at MassMutual. As we continue to grow our business and look for new ways to engage with customers, technology will be one of the most important enablers to our success and you can be a part of it.

The Delivery Leader for Sales & Distribution will be responsible for the Client Management and Delivery for an assigned business function. For the Sales and Distribution organization of our Workplace Solutions business, the Client Management function presents a significant amount of complexity and directs work that is executed across a number of other work cells in Workplace Solutions Technology.


  • Manages 1 Delivery Leader & 3 work cells (Client Management, B2B - Advisor, B2C – Commissions & Fees). Oversight of team of >30 people executing >$4.5M in initiatives/projects.

  • Accountable for delivery and health of work-cell (agile and/or waterfall) team.

  • Develop technology strategies and roadmaps, mapping to business needs.

  • Actively participates in industry and brings insights into MM.

  • Provide cost and capability transparency to business partners.

  • Oversight for portfolio capacity / demand of work-cell teams – gathering demand from IT and business leaders and planning accordingly.

  • Accountable for selection and engagement of team members – attract, retain and develop talent.

  • Accountable for cost center budget of portfolio.

  • Reports directly to CIO and is part of leadership team for channels.

  • Create an environment that is proactive, inclusive, agile, economical, collaborative and accountable.

  • Coach, mentor and provide career guidance for all team members and build domain expertise within the team.

  • Ensure execution is aligned with best practices and standards as defined by CoEs and solutions deployed are secure as per EIRM standards.

  • Collaborate within and across CIO channels to identify delivery efficiencies, leverage teammates on the bench and ensure all teams are successful

  • Provides information to business partners about product line improvement opportunities and collaborates with them to drive down costs and support capabilities.


  • 10+ years of overall technology and/or business experience with at least 5 years of IT leadership, business unit, or other functional leadership experience.

  • Self-driven, extremely energetic individual who has the vision of enhancing the productivity of MM(IT) employees by leveraging the latest in technology.

  • Understanding of the impact of IT on business results.

  • Experience in managing business engagements starting from building strong relationship with the various business leads to balancing a wide variety of priorities.

  • Experience and knowledge of domain and/or proven record of learning quickly.

  • Has an understanding of an IT organization and which areas support tools, applications services and projects across IT.

  • Proven ability to promote ideas and proposals persuasively, shape stakeholders opinions, project a positive image, work through conflicts and negotiate win/win solutions.

  • Proven ability to apply financial insights and draw accurate conclusions from financial and other quantitative information.

  • Assists in the development and definition of the business partners’ strategy.

  • Deep technical knowledge in application development.

  • Excellent communication, presentation, influencing and reasoning skills.

  • Demonstrated leadership in coordinating initiatives across business and organizational boundaries, and building effective cross-functional teams.

  • Ability to travel and work under periods of stress.


  • Knowledge of distribution organizations and tools (Salesforce)

  • Knowledge of employee benefits

  • Bachelor’s degree preferred

Ranked No. 77 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2017) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.


Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

For more information, visit or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2017)

• DiversityInc Noteworthy Company (2017)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2017)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)