MassMutual Financial Group Policyholder Services Tech Spec in Enfield, Connecticut

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.

Description

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POSITION SUMMARY

Act as a service contact for policyholders, field force and home office staff. Provide technical guidance, information and procedural advice on a variety of customer service issues requiring knowledge of products and services. Respond to telephone and electronic inquiries. Handle all service requests from our customers within service standards, conduct research to complete service requests. Utilize problem solving and experimentation to continuously enhance the service to our customers.

RESPONSIBILITIES

  • This position is Full Time.

  • Handles problem resolution with internal and external business partners.

  • Consults with appropriate resources to determine and evaluate situations to identify action required in accordance withCorporate and Regulatory requirements.

  • Supports and owns continuous improvement initiatives including problem solving and experimentation.

  • Process post issue transactions of moderate to high complexity such as Payments, Disbursements, Owner & Beneficiary Changes, Face Changes, Reinstatements and Policy Inquiries.

  • Meets agreed upon turnaround times on service requests and quality goals of those requests.

  • Depending on experience, act as back-up to the 1-800 service line, open 8:00am to 5:00pm, providing superior service.

BASIC QUALIFICATIONS:

  • Business related experience

  • Associates Degree

  • Excel knowledge

  • Strong customer service/relationship management skills,

  • High quality and attention to detail

  • Problem solving skills; ability to research, analyze & trouble shooting issues

  • Ability to identify, lead and execute continuous improvement opportunities

  • Authorized to work in the United States without sponsorship now or in the future

PREFERRED QUALIFICATIONS

  • 2+ years business related experience, a plus

  • Associates Degree or Bachelor’s Degree, a plus

  • Strong knowledge Life Insurance, Group (Variable) Universal Life product preferred

  • Ability to help create and understand business requirements and user testing for projects

  • Ability to work from home, as needed

  • Ability to mentor/coach peers and less experienced associates

Ranked No. 77 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2017) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

CORE VALUES

Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

For more information, visit www.massmutual.com or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2017)

• DiversityInc Noteworthy Company (2017)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2017)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)