MassMutual Financial Group Business Analyst - Haven in New York, New York

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.



Haven Life is an insuretech innovator at MassMutual that offers a new way to get life insurance online that's actually simple.

We combine the culture of a startup with the stability and backing of a Fortune 500 company to create an environment that's truly unique.

Our diverse team is comprised of smart, collaborative people who think big, execute quickly and don't take themselves too seriously. We're located in New York's Flatiron District and in case you're wondering, yes, we provide free snacks. Cold brew too.

If you're creative, professional and kind, we'd love to hear from you.


  • Project ownership

  • Small collaborative team

  • Big impact on huge industry

  • Startup culture

  • Big company financial stability

  • Great benefits, including medical, dental, vision, 401k, commuter reimbursement


We are looking for a motivated self-starter with a passion for building software to solve complex and high-impact problems in simple, innovative, and customer centric ways.

If you wake up every day excited to reimagine existing processes and create experiences that use cutting-edge data science models and new data sources in order to drive faster and more positive customer experiences, please apply.

This role will collaborate with product owners, scrum teams, and key stakeholders to outline new product features and ensure that development teams have the information they need to make these features a reality.


  • Collaborate with legal, compliance, and subject matter experts to fully analyze and understand existing products, business processes and systems in order to improve customer experience through the underwriting funnel

  • Apply critical thinking and problem solving skills to re-imagine the digital underwriting experience from the lens of both customers and underwriters, including on innovative ways to make use of complex prescription and medical data

  • Create and own requirements for features and enhancements that satisfy legal and compliance needs while also addressing existing pain points and fundamentally improving the user experience through simplification, automation, and innovation.

  • Collaborate closely with Product Management and Design to continuously improve upon requirements via an iterative and agile approach.

  • Make recommendations about products and features that would support a positive customer experience and drive platform evolution

  • Be able to effectively prioritize requirements for a minimum viable product or delivery while conceptualizing a medium term roadmap for platform evolution.

  • Collaborate closely with developers and QA in the execution and testing of new product features; design test cases to monitor system functionality and support system enhancements

  • Partner with operations to monitor and evaluate processes in order to improve the customer experience

  • Work with other team members to help outline team roadmaps and communicate these to internal stakeholders

  • Pitch in wherever needed


  • BS/BA

  • 1 to 2 years of experience in a business analyst or junior product owner role or working on a software development team

  • Entrepreneurial minded

  • Self-starter

  • Qualified Applicants must be authorized to work in the US for any employer without requiring Visa sponsorship.


  • BS/BA in Information Technology, Computer Science, Business or a Related Field

  • Experience in a Startup Company

  • Agile software development experience

  • Experience with complex data and/or data science models

  • Experience working within a financial services or insurance context

  • Experience working on long-term, cross-team projects

Ranked No. 77 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2017) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.


Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

For more information, visit or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2017)

• DiversityInc Noteworthy Company (2017)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2017)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)