MassMutual Financial Group Annuity New Business – Fixed Suitability Review Specialist in Springfield, Massachusetts
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people.
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.
The Strategic Service Partners (SSP) team works to support large scale relationship management of Third Party Administrators accountable for end-to-end service and administration of operational support functions. The primary intent and purpose of this team is to ensure overall effectiveness of the relationship(s), ensuring the desired outcomes are achieved (which may vary by partnership). The team is committed to providing a consistent client experience across relationships and is focused on delivering a degree of consistency in the operational model defined to support MassMutual customers. We are seeking talented professionals who are comfortable working in a small, high caliber team comprised of a combination of relationship managers, business consultants and specialists. Culturally, we look for individuals with a strong inclination for collaboration and learning from a variety of backgrounds that challenge each other openly, regardless of level or role on the team. We embrace diversity in all of its forms, require respect and look to have fun.
We continue to assess opportunities to further enhance our third party supplier support model such that we deliver the quality outcomes desired. With annuity new business process simplification in mind we have recently made the decision to re-align the Fixed Annuity NAIC suitability support model to Strategic Service Partners within the Insurance Operations Organization. The benefits of this re-alignment will include simplification in processes that will enable us to further enhance our focus to deliver continued improvements to the end customer for all annuity products.
The role of the Fixed NAIC suitability team is to review against a pre-defined set of criteria whether the annuity sale is deemed suitable for the prospective client. In this role, individuals will interact directly with both internal constituents (SSP team members), third party personnel (se2) and external customers (advisors, agency staff and prospective clients) in new business case issuance, problem solving and process improvement. This role is key in the fixed new business submission value stream, which will require a sense of urgency, attention to detail, ability to problem solve and a willingness to interact directly with the end customer selling (and purchasing) fixed annuity products.
Flexible and willing to adapt to changing dynamics within an evolutionary process and team
Industry knowledge to understand and effectively prioritize based on customer needs
Effectively applies knowledge to handle problems independently
Looks for and finds ways to improve processes
Identifies and engages appropriate resources, ideas and solutions from multiple constituencies to execute on deliverables and ensure continuous improvement
Demonstrates excellent written and verbal communication while tailoring the messaging and delivery based on the audience and situation
Holds self and others accountable for achieving business results
JOB RESPONSIBILITIES & REQUIREMENTS:
Assists in the daily management of submitted new business inventory
Collaborates with team members and business partners (both internal and external) on problem escalation/solving
Supports analysis, revision and implementation of business processes and procedures
Identifies and makes recommendations based on research and collaborates on ways to approach operational solutions
Seeks to raise the bar on the service experience delivered to the end customer, operating with a continuous improvement mindset
Acts with urgency, and ensures expectations are set and delivered against
Bachelor’s Degree required
Must be authorized to work in the United States without requiring sponsorship now or in the future
5+ years of experience in the financial services industry
Series 6/26 desired
FINRA NRF will be required post hire
Annuity experience preferred
Ranked No. 77 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2017) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.
Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.
Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.
Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.
Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.
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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.
At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.
• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)
• National Association for Female Executives Top Company for Executive Women (2017)
• DiversityInc Noteworthy Company (2017)
• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2017)
• Working Mother Media 100 Best Company (2017)
• Military Friendly Employer (2018)