MassMutual Financial Group Business Analyst in Springfield, Massachusetts

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.



  • Seasoned individual capable of handling broad scope projects that could have a short to long term focus

  • Facilitates workshops, working with process owners/SMEs and technology teams to analyze and assess automation feasibility, as well as analyze and document business requirements, processes and work instructions

  • Works very closely with both business and technical stakeholders

  • Looks for and finds ways to improve the way we operate

  • Document requirements (functional & non-functional) and creates use cases

  • Analyze and decompose business rules

  • Operates independently on multiple project tasks

  • Leads business analysis across multiple parallel initiatives

  • Collaborate with business and systems experts

  • Lead analysis of business processes, procedures, data and rules

  • Negotiate and influence requirements direction

  • Ability to recognize problems and drive to root cause

  • Develop and implement standards resulting in decreased project lead times

  • Willingness to cross train team members as well as learn other team roles

  • Embrace a continuous improvement culture and view failures as learning opportunities


  • At least 5 years’ of Business Analyst experience

  • Experience with drafting business requirements

  • Ability to own and drive business analysis of a project

  • Strong client relationship skills, including an ability to independently engage with clients

  • Ability to work collaboratively with business and IT

  • Strong analytical skills and logical approach

  • Ability to work both independently and as part of a team with professionals at all levels

  • Strong commitment to professional and service excellence

  • Ability to work and lead in a results oriented culture

  • Excellent oral/written communication, planning, project management, networking and influencing skills

  • Strong problem-solving skills and able to prioritize and manage multiple tasks

  • Understanding of SDLC Waterfall and Agile Development Methodologies

  • Authorized to work in the United States without sponsorship now or in the future


  • 7 years’ of Business Analysis experience preferred

  • Experience with financial services products

  • Perform requirement management planning for med-large scale projects

  • Ability to mentor other less seasoned business analysts

  • Highly organized and collaborative

  • Possess process management skill such as Six-Sigma and Lean Processes

  • Familiarity with RPA tools

Ranked No. 93 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2018) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.


Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

For more information, visit or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2018)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2018)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)