MassMutual Financial Group Business Consultant in Springfield, Massachusetts

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.




The Business Consultant with in Life New Business & Underwriting will be expected to formulate and define business and/or systems scope and objectives based on both user needs and a good understanding of applicable industry requirements. Under general supervision, elicit, analyze, validate and document detailed business, organizational, operational, and/or system requirements from tactical and strategic projects and initiatives. Responsible for understanding the needs of business partners and stakeholders to ensure that solutions to business and/or system problems and opportunities are aligned to the needs of the organization. Devise or modify procedures to solve moderately complex problems, which include analysis of business and user needs, documentation of requirements, and translating into proper business and/or system requirements. Communicates, verifies and gains approval of the requirements from stakeholders. Provides input to various other project documents such as project plans, estimates, readiness, or, defect management.


  • Provides knowledge and expertise in New Business & Underwriting products for projects, including providing input into process flows, business requirements, and/or test case scenarios

  • Applies a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative

  • Leads business analysis across multiple parallel initiatives

  • Facilitate and drive requirements gathering sessions

  • Collaborate with business and system experts

  • Creates the detailed business process flows for new capability and documentation to support changes

  • Contributes to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction

  • Provides outstanding customer service to our internal and external customers


  • H.S diploma

  • Seasoned individual capable of handling broad scope projects that have short to medium-term focus

  • Comfortable working with numerous stakeholders to drive towards a common goal

  • Collaboration and influencing without authority are required skill sets for success

  • Capable of applying knowledge to handle all but the most complex problems independently

  • Anticipates change and directs or redirects efforts

  • Strong organizational, communication (written and verbal), facilitation, and time management skills are essential

  • Looks for and finds ways to improve operations - strong critical thinking and analysis skills

  • Proficient interpersonal, negotiation and solicitation skills

  • Ability to effectively prioritize and manage multiple activities simultaneously

  • Strong personal commitment and motivation

  • Authorized to work in the United States without sponsorship now or in the future


  • Bachelor's degree

  • Candidate should have 3-4 years of experience as a business consultant, or similar role, working on project teams to deliver business value

  • Works with guidance on more complex projects

  • Proven track record of documenting project requirements in a manner that ensures clean hand-offs to other project team members

  • Awareness of MassMutual business processes and organizational structure

  • Long-term focus on growth of own skillset / effectiveness and supports others in doing the same

  • Excellent interpersonal skills; team player; self-motivated; patient demeanor; approachable style

  • Mentoring and coaching skills

  • Promote respect, and recognize individual performance and accomplishments of team members

Ranked No. 77 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2017) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.


Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

For more information, visit or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2017)

• DiversityInc Noteworthy Company (2017)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2017)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)