MassMutual Financial Group Business Operations Consultant in Springfield, Massachusetts

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.




The Business Operations Consultant is an integral part of the Strategic Distribution Partners multi-faceted team. They will collaborate with peer Business Operations Consultant on the Strategic Distribution Partners team to own, support, drive and execute key operations functions.


  • Owns annuity support for SDP, which encompasses responsibility of:

  • Main point of contact for firm back office annuity operations escalated issues

  • Drive to resolution all firm back office escalated service issues

  • Identify training opportunities and deliver training to improve knowledge and experience.

  • Owns management, oversight and execution of the SDP Suitability Program

  • Execute suitability review and heightened review procedures.

  • Advisor interaction and requests for additional information for suitability sales reviews

  • Collaborate with compliance for annual suitability audits and reviews.

  • Owns SDP Quality Program management, oversight and execution.

  • Perform periodic business quality reviews and identify trends and gaps.

  • Collaborate with SDP Se2 relationship manager to identify training opportunities and deliver training.

  • Manage SDP processing guidelines at Se2.

  • Main point of contact for SDP wholesaling team for

  • Drive to resolution wholesaler escalated service issues

  • Act as the Subject Matter Expert for annuity operations.

  • Identify training opportunities and deliver training to improve knowledge and experience.

  • Build partnership with wholesaler sales team, wholesaler operations team and key management.

  • Collaborate with SDP team members, , MassMutual Operations, Se2, wholesaling firm and key operations associates within firm back offices.

  • Partner with peer SDP Business Operations Consultant, to support life business, responsibilities will include, but are not limited to:

  • Drive to resolution all firm back office and wholesaler escalated service issues

  • Ability to back up and execute functions of peer Business Operations Consultant.


  • 5+ years of annuity sales/operations industry experience

  • Strong working knowledge of financial services industry and third party distribution.

  • Strong organizational, detail orientation and relationship management skills are a must for this position

  • Excellent written and verbal communication skills

  • Authorized to work in the United States without sponsorship now or in the future


  • Series 6 & 26; required within one year from date of hire

  • Life sales and operations experience

Ranked No. 77 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2017) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.


Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2017)

• DiversityInc Noteworthy Company (2017)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2017)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)