MassMutual Financial Group Business Operations Consultant in Springfield, Massachusetts

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.

Description

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Key Responsibilities

•Handles projects or work with a defined scope in own discipline and typically has short term focus

•Works with guidance on small to mid-size projects

•Conducts needs-based training sessions via advisors and agency staff

•Works as a liaison with business and PMO areas with respect to scoping, reviewing and finalizing project requirements

•Identifies and documents detailed operational readiness requirements for systems enhancements based on knowledge of business needs

•Aggressively manage business requests with Ops partners and management

•Drive continuous process improvement and increase operations efficiency.

•Ensure compliance with all applicable regulations and internal supervisory control procedures

•Lead associates through a changing environment while maintaining focus on the overall strategy

•Support the implementation of MMLIS’s strategic initiatives

•Deliver the highest level of service to our field, internal clients, and instill a service culture in the team

•Conduct meetings to discuss strategy and help streamline procedures

Basic Qualifications

•2-5 years of related Broker-Dealer operations experience

•HS degree

•Qualified Candidates must be authorized to work in the US for any employer without requiring Visa Sponsorship

Preferred Qualifications

•Bachelor’s degree

•FINRA licenses a plus

•Skill in working with all levels of the organization including both internal & external business partners

•Assist with training and developing team members

•Superior written, verbal and interpersonal communication skills

•Listening skills

•Excellent problem solving and analytical skills

•Time management (multi-tasking)

•Demonstrated ability to work independently with minimal guidance

•Creative/open-minded

•Strong service attitude and the ability to instill in others

•Negotiation skills

Ranked No. 77 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2017) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

CORE VALUES

Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

For more information, visit www.massmutual.com or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2017)

• DiversityInc Noteworthy Company (2017)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2017)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)