MassMutual Financial Group Business Program Manager in Springfield, Massachusetts

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.



Position Summary:

  • Relative to the establishment and advancement of the Field Technology Supervision model, this role oversees establishment and maintenance of: field technology protocols and governance policies and procedures, training and development for the ATS population, defining quality assurance measures, firm performance data collection and analysis, and home office staff role development.

  • Empowers operational team with leadership and resources needed to successfully achieve operational objectives.

  • Collaborates with external stakeholders to further drive realization and optimization of ATS success model in attaining short and long-term operational goals. Key stakeholders include Field Compliance, Field Management, Enterprise Risk, IT and Field Financial Accounting.


  • Drives strategic & operational design, development and delivery of a new operational model that enables timely, efficient and effective firm-tailored technology support to their advisors and staff.

  • Supports growth, development and supervision of the Agency Technology Specialist (ATS) role in field, through development of performance monitoring measures; reports on operational performance and develops plans to improve relevant key performance indicators.

  • Champions and maintains program vision, scope, organizational strategy, budget, and resource plan.

  • Coaches and manages team members to encourage maximum engagement and performance including:

  • Defining and setting performance measures

  • Nurturing a dynamic and outcome driven team, centered on establishing the start-up model for field technology supervision and sharing the common vision for success

  • Manages through significant ambiguity, providing clarity to staff, enabling decision making and course corrections to keep team moving forward toward vision

  • Works with staff to develop personal development plans. Maintains regular check-ins to review progress coupled with performance to ensure successful operational outcomes along with professional development

  • Develops and champions change initiatives in a performance-based environment.

  • Collaborates on expansion opportunities and managing outside interest to leveraging the field supervision model to advance external objectives. Manages scope to ensure focus on vision, while driving for optimum performance with existing operational capability/capacity.

Basic Qualifications:

  • Understands career agency operations and technology goals for distribution, with thorough understanding and experience for the full range of business functions and systems of a career agency..

  • Knowledgeable of MM technology and practices for ATS success.

  • 5-7+ years of program management or operational experience in leadership role

  • Proven track record in driving for results with appropriate urgency, grit and positivity.

  • Experience leading implementations of new tools and processes in partnership with IT and field organization

  • Confident communicator and negotiator, with proven ability to translate complex ideas and issues into clear and consumable strategy.

  • Ability to create effective relationships: listen, influence, collaborate internally and externally at all organizational levels.

  • Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision. Experience working with a high-performance, collaborative, constructive peer group.

  • Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results

  • Strategic Thinking - Understands organization's strengths & weaknesses; Leverages analytics to gain insight; Identifies external threats and opportunities;

  • Adapts strategy to changing conditions

  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

  • Authorized to work in the U.S. with or without sponsorship.

Preferred Qualifications:

  • Early stage startup experience is a plus; preferably that involves the field. Helps teams deal with ambiguity in a fast-paced startup environment.

Ranked No. 77 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2017) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.


Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2017)

• DiversityInc Noteworthy Company (2017)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2017)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)