MassMutual Financial Group Compliance Consultant – Regulatory Compliance, Complaint Reporting Function in Springfield, Massachusetts

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.




The MMUS Regulatory Compliance team is involved in a variety of critical compliance functions. Primarily, the team is responsible for managing regulatory engagements ranging from producer-specific matters such as activity inquiries to enterprise-wide exams from FINRA, SEC and state departments of securities and insurance.

Additionally, the department ensures compliance with applicable regulatory standards including producer U4/U5 disclosure reviews, complaint reviews for the purposes of 4530 reporting and other recurring regulatory reporting needs. Through involvement in regulatory engagements, members of the department may make recommendations which can significantly impact the organization.

In the normal course of business members of this team will typically engage with a number of business partners including agency/firm management teams, Law, MMLIS, MMUS operations teams and other teams within MMUS Compliance.


  • Review client complaints for allegations which may be reportable under FINRA rule 4530 and Form U4 and U5 disclosure questions.

  • Document outcome of review for archive purposes with an eye towards potential future analysis and productions to FINRA or other regulators.

  • File applicable 4530 statistical and disclosure filings as well as related producer U4/U5 amendments (if warranted).

  • Monitor resolution of customer complaints and client-initiated litigations for potential reporting obligations.

  • Provide or seek guidance to/from business partners (both internal and in the field) on potential complaint-related reporting obligations.

  • Enhance best practices for handling complaint reporting employing a continuous improvement mindset.

  • Respond to regulatory requests for complaint and filing information

  • Generate filing-related reports and commentary to satisfy regulatory requirements as well as outside business partners (i.e. 3012 reports and FINRA disclosure letters).

  • Proactively manage case work to ensure FINRA’s filing deadlines are consistently met.


  • Experience in either the life insurance or securities industry.

  • Working knowledge of the products (both insurance and securities) distributed by producers in MM agencies/firms.

  • Familiarity with the various service platforms and related tools that pertain to the administration of client accounts/contracts/policies.

  • Understanding of the MM career agency structure including the various roles and contracts as they may impact communication needs and reporting requirements.

  • Experience with FINRA regulatory reporting requirements, specifically registered representative and Firm responsibilities.

  • Attention to detail and the ability to analyze matters of varying complexities.

  • Ability to apply FINRA regulations to complaint-related matters.

  • Capability to manage competing priorities and meet tight deadlines.

  • Conflict resolution skills and the ability to empathize are essential.

  • Must be eligible to work in the United States without sponsorship now or in the future.


  • Bachelor's degree and 2+ years of experience.

  • FINRA Series 7 and Series 24 Exams

  • Familiarity with FINRA WebCRD portal

  • Understanding of reporting obligations of FINRA Forms U4 and U5 and Rule 4530.

Ranked No. 77 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2017) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.


Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2017)

• DiversityInc Noteworthy Company (2017)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2017)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)