MassMutual Financial Group Delivery Leader - Direct To Consumer in Springfield, Massachusetts

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.



Currently, the support for DTC is matrixed and spread across multiple teams, so at inception, this leader will assess current state and determine future needs, while consolidating DTC support, and building out the team. We seek to improve our delivery capability and outcomes by offering our business client a combination of dedicated technology and consultative delivery talent organized into dedicated work-cells.

As part of the Technology team, you will create technology strategies and roadmaps. This role will be accountable for providing consistent and reliable support, and devising solutions that make it easier / faster / cheaper for MassMutual to reach more customers. Our work-cell teams emphasize business / domain knowledge and operate in an Agile mode, with purpose, mastery and autonomy as key principles.

Initially the role will act as an individual contributor reporting to the CIO of MMFA (MassMutual Financial Advisors) Technology; however the expectation is for this leader to design and build a team quickly. This may entail managing other leaders in addition to individual contributors. The annual budget for technology supporting DTC is anticipated to be $3M+.

  • Bachelor's Degree required. MBA preferred.

  • Self-driven, energetic leader who operates with clear vision, and transparency.

  • Communicates expertly and crisply.

  • 10+ years of overall related experience with at least 3+ years of IT leadership, business unit or other functional leadership experience.

  • Excellent presentation, influencing and reasoning skills.

  • Track record of medium and large scale delivery using Agile methodologies.

  • Experience managing business engagements, starting with building strong relationships with the various business leads and balancing a wide variety of competing and sometimes conflicting priorities.

  • Proven ability to promote ideas and proposals persuasively, shape stakeholders’ opinions, project a positive image, work through conflicts and negotiate win/win solutions.

  • Proven ability to apply financial insights and draw accurate conclusions from financial and other quantitative information.

  • Experience acting as an advisor and partner in the development and definition of business strategies.

Ranked No. 77 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2017) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.


Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2017)

• DiversityInc Noteworthy Company (2017)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2017)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)