MassMutual Financial Group Fraud Supplier Management Consultant in Springfield, Massachusetts

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.



Role Summary:

MassMutual’s Fraud Operations is seeking a Fraud Supplier Management Consultant to join us supporting the implementation of MassMutual’s Fraud Prevention strategy. This is an opportunity to join a small but highly visible team with diverse backgrounds, tasked to prevent, detect and respond to fraud committed by and/or against customers, advisors, employees, vendors and MassMutual.

The Fraud Supplier Management Consultant should be comfortable working in a highly collaborative matrix environment and capable of managing fluid objectives. You will be expected to evaluate diverse fraud solutions, define requirements, drive sourcing/procurement, and work effectively with technical partners. You should be comfortable identifying issues, gathering information, producing analysis, presenting various options and driving resulting projects to conclusion.


  • Fraud Prevention Need Identification: Consult and assess risk to identify gaps, perform due diligence in order to provide action plan / recommendation to business leaders, if/when vendor capabilities can close gap

  • Risk Management: Responsible for managing identified and potential third party risks with external vendor partner. Coordination with other areas of the Company to ensure compliance with corporate controls, business continuity plans and risk management.

  • Contract Management: Responsible for providing operational insight relative to contract administration and changes

  • Technology Portfolio Management:

  • Secure funding for new engagements

  • Engage Procurement to create new engagements or renew existing engagements, assist in facilitation of the RFP process, contract negotiations, define service level agreement and performance metrics, serve as primary contact in resolving performance issues up to and including termination of contract

  • Responsible for engaging and driving to conclusion any service related issues. Continue to foster environment of continuous improvement.

  • Responsible for managing performance of external vendors including performance reviews and audits.

  • Application Business Owner &System Administration:

  • Including, but not limited to, development, System Setting Administration, Upgrades / Patch Releases, Overall System Performance Monitoring and Reporting (Dashboard), Readiness, User Access Management, Problem Resolution, Reporting and Analytics, Communications, Liaison Role as Business Owner, Industry / User Community Meetings


  • Highly adept at problem solving

  • Effective communicator

  • Structured thinker

  • Capable of working independently with minimal direction

  • Entrepreneurial thinking is required as elements of the work we are undertaking will require solving problems in the context of end to end solutions.

  • Seasoned individual capable of handling broad scope projects that have medium to long-term focus

  • Capable of applying knowledge to handle all but the most complex problems independently


  • Seasoned individual capable of handling broad scope projects that have medium to long-term focus

  • Capable of applying knowledge to handle all but the most complex problems independently

  • Anticipates change and directs or redirects efforts

  • Looks for and finds ways to improve operations while maintaining expense bottom line

  • Flexible and willing to adapt to changing dynamic within an evolutionary process and team; it should be expected that a degree of ambiguity is a part of the job

  • Help to create standard practices that will deliver consistency in oversight and management practices

  • Bachelor's Degree

  • Candidate must be authorized to work in Unites States without sponsorship


  • Advanced degree such as MBA or other professional designations (CPA) preferred

  • Experience with data visualization tools

  • Strong financial acumen

Ranked No. 77 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2017) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.


Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

For more information, visit or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2017)

• DiversityInc Noteworthy Company (2017)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2017)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)