MassMutual Financial Group Investment Services Specialist in Springfield, Massachusetts

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.



The candidate should have working knowledge of the securities industry specifically as it relates to back office processing of account maintenance for standard brokerage accounts and managed accounts. The primary responsibility for this position is the processing of brokerage and managed account maintenance requests. The specialist will review documentation for accuracy, completeness and adherence to firm policy/procedure. Additionally, the specialist will handle and respond to email request from financial advisors, external partners and internal departments.


  • Monitor queues, review, process/submit for processing address changes, check writing updates, account level updates, Letters of Intent/ROA, fee changes on managed account business, account maintenance for on platform and directly held business, agency maintenance, cashiering functions such as wire processing, PIP/SWIP processing, check disbursement, retirement distributions, incoming and outgoing transfers of assets, stock certificate deposits.

  • Ensure transaction requests conform to firm policies and procedures as well as clearing firm policies and procedures.

  • Monitor departmental mailboxes and process requests received via this avenue.

  • Review Service Request submitted to the broker dealer by our clearing firm or co advisor on managed business in order to provide resolution in a timely manner.

  • Monitor managed accounts tasks requiring broker dealer action.

  • Monitor managed account billing reports and process billing adjustments as necessary.

  • Accurately record all request and documentation into workflow processing tool.

  • Assist financial advisors with policy and procedural related questions and provide assistance when necessary.

  • Communicate NIGO information to financial advisors, advisor delegates and be able to follow up and obtain additional paperwork and/or information as necessary.

  • Responsible for handling escalations from the field, external and departments.

  • Partner with operational departments to resolve issues.

  • Work with clearing firm to escalate time sensitive requests.

  • Assist management with review of various reports and projects.

  • Actively participate in team huddles, provide suggestions to allow the team to function efficiently and effectively. Provide front line feedback for revisions to policies and procedures.

Qualifications include:

  • College degree or equivalent work experience

  • 2-5 years brokerage industry knowledge

  • Basic knowledge of registration types, brokerage account features, managed account attributes, billing of managed account.

  • Must be able to communicate effectively and efficiently with advisors, internal and external customers.

  • Must be able to Multi-task in a fast paced environment.

  • Be able to prioritize responsibilities to ensure deadlines are met.

  • Need to be detail oriented and accurate.

  • Ability to build partnerships with colleagues, be flexible and adapt to change.

  • Must possess problem solving and analytical skills.

  • Be flexible with overtime when needed

  • Open to obtaining securities licensing

Software Skills:

  • Microsoft Excel, Microsoft Outlook, Microsoft Word,

  • FBSI, BPM, Wealthscape and Envestnet (Preferred)

Ranked No. 77 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2017) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.


Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

For more information, visit or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2017)

• DiversityInc Noteworthy Company (2017)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2017)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)