MassMutual Financial Group Operational Support Specialist in Springfield, Massachusetts

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.



Responsible for performing daily office tasks such as filing, recording, maintaining records, running reports, indexing and imaging. Additional responsibilities may include researching, auditing requests, processing work and/or retrieving data or correspondences from files as requested within an appropriate time frame. Supports department and follows organization and department procedures to complete tasks in a timely manner. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.


Providing administrative support, data entry and various clerical duties; conducting research utilizing internal data and outside research sources.; and accommodating the storage of records and documents.

Basic Qualifications:

  • HS Degree

  • 1+ years of data entry experience

  • Ability to work in the US without requiring sponsorship, now or in the future

  • Embrace teamwork (e.g., think globally, help others, build and maintain effective relationships, value diverse ideas andexperiences)

Warehouse conditions /Physical Requirements:

  • Must be able to lift and move boxes up to 35 pounds

  • Standing for a prolong period of time

  • Able to climb; repetitive use of 7 foot step ladder

  • Digital dexterity (i.e., ability to use a computer keyboard and toggle between various screens)

  • Perform repetition work requiring visual accuracy

  • Ability to sit, reach, grasp, lift, carry, bend, push and pull

Preferred Qualifications:

  • Typically has at least 2+ yrs of related experience

  • College degree preferred

  • Financial services experience

  • Perform detailed work, consistently delivering high quality results

  • Communicate effectively in both written and verbal forms

  • Be a proponent of change (e.g., seek out process improvement opportunities, learn from mistakes, easily adapt to change, and critical thinking)

Ranked No. 77 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2017) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.


Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

For more information, visit or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2017)

• DiversityInc Noteworthy Company (2017)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2017)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)