MassMutual Financial Group Salesforce Platform Developer in Springfield, Massachusetts
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people.
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.
Founded in 1851, MassMutual is committed to its purpose: We help people secure their future and protect the ones they love.
Ranked No. 76 in the annual FORTUNE® 500 ranking (FORTUNE® Magazine, 6/15/16), MassMutual continues its long history of financial strength. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans achieve their financial goals. We continue to be recognized for our efforts to create a diverse and inclusive workplace! MassMutual is one of DiversityInc’s 2016 Top 50 Companies for Diversity and ranked a 2016 Top 10 Company for Executive Women by the National Association for Female Executives. In 2015, after more than 15 years of earning a place on the Working Mother Top 100 Best Companies list, MassMutual was inducted into the Working Mother Hall of Fame.
MassMutual also scored 100 percent on The Human Rights Campaign's Corporate Equality Index (CEI) to earn a spot on the CEI Best Places to Work List (2016). In addition, MassMutual has been recognized as a World’s Most Ethical Company by the Ethisphere Institute and 2016 Military Friendly Employer by Military Friendly. For more information, visit www.massmutual.com or find us on Facebook, Twitter, LinkedIn, YouTube, Google+ and Pinterest. MassMutual Financial Group is a marketing name for Massachusetts Mutual Life Insurance Company (MassMutual) and its affiliated companies and sales representatives.
The position is responsible for managing multiple aspects of the Salesforce.com platform, including configuration, customization, the implementation of applications and third-party integrations, and DevOps support. The position also includes collaborating with business partners, stakeholders and team members to build solutions in Salesforce that support business requirements and processes for continuous improvement.
Perform ongoing Salesforce administration (create accounts / profiles, defining fields, updating layouts, reports, dashboards etc.) and develop functionality
Functional knowledge of the Salesforce data structure and understanding of how to leverage the tool to meet complex process and reporting requirements
Design, develop, test, document, and deploy high quality business solutions on the Salesforce platform based on industry best practices as well as business needs
Manage the process of implementing improvements and new functionality in Salesforce application
Deliver support and solutions for break/fix issues.
Communicate and collaborate with other technical resources and stakeholders regarding status, technical issues and creative solutions
Ability to support Salesforce.com configuration tasks such as field / page updates, workflows, automated approvals
Handle numerous projects / priorities using proven project management methodologies and sound development practices to ensure the quality delivery of enterprise solutions
Monitor Salesforce.com usage for compliance
Maintain security for Salesforce.com data
Interface with business analysts and technical staff and be responsible for delivering complete work products
Implement App Exchange platforms
Research integration issues and work closely with team members on operations and development staff
Research and development of new Salesforce.com prototypes and applications
Research and keep current on force.com technologies and communicates trends and future needs from a business perspective
Perform maintenance and troubleshooting of applications
Build client trust and respect, establish client relationships, and develop rapport with client
Participate and engage in all team meetings
Document best practices and operational procedures
Facilitate continuous improvement within the environment
3 or more years of experience as a Salesforce.com administrator and / or developer
Salesforce Administrator certification
Experience working with Sales Cloud / Service Cloud or the Force.com platform
Knowledge and practical application of Visualforce, APEX programming, Force.com APIs, SOQL and Web Services
Experience using the Salesforce.com Data Loader
Strong interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (conference calls, Skype, face-to-face)
Ability to speak and write English fluently, and can produce high quality technical documentation and analysis
Ability to work on multiple tasks and deliver results with aggressive timelines
Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision
Take initiative to recommend process improvements and demonstrate creative thinking
Demonstrate self-motivation and the ability to grasp concepts quickly
Demonstrate sharp, analytical, problem solving, and decision making skills
Bachelor’s Degree is required
Authorized to work in the US with or without sponsorship
5+ years of experience as a Salesforce.com administrator and / or developer
Insurance and / or financial services industry experience
Salesforce Advanced Administrator certification
Salesforce Certified Platform Developer certification
Salesforce Lightning experience including Salesforce Lightning component development
Salesforce Marketing Cloud and / or Pardot experience
Salesforce Communities experience
HTML and CSS experience
Knowledge of Agile execution frameworks and tools (Scrum, Kanban, Jira, Confluence)
Experience working in a DevOps model
Experience with Copado and Bitbucket
Experience with enterprise database solutions
Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in Salesforce.com
Ability to guide / mentor other developers and troubleshoot issues
Focus on the Customer: Know your customers well; add value with a sense of urgency.
Act with Integrity: Be trustworthy, adhere to high ethical standards and adhere to the letter and spirit of applicable laws, rules, regulations and company policies.
Value People: Lead people to success; appreciate diverse backgrounds, ideas and experiences.
Work Collaboratively: Partner with others to achieve results that leverage the right resources.
Achieve Results: Focus on winning; consistently exceed expectations, beat the competition.
MassMutual Financial Group is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.
Ranked No. 77 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2017) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.
Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.
Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.
Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.
Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.
For more information, visit www.massmutual.com or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.
At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.
• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)
• National Association for Female Executives Top Company for Executive Women (2017)
• DiversityInc Noteworthy Company (2017)
• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2017)
• Working Mother Media 100 Best Company (2017)
• Military Friendly Employer (2018)