MassMutual Financial Group Senior Operational Director in Springfield, Massachusetts

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.



The Tax & Resolution Team leader is responsible for a cross functional team consisting of approximately 14 direct reports who are responsible for annuity tax administration, TSA relationship management and annuity corrective processing and controls. He/she will be responsible for creating an environment of high performance, compliance, innovation, and employee engagement leveraging data and lean management principles. This individual will ensure that established service goals are achieved and will support the success of the business through strong operational leadership. The leader of this unit will partner with senior leadership to establish goals, assess the health of the organization, and define operational strategies. They will be required to have a solid command of the team’s policies and procedures.. He/she must have the ability to interact with the Field Force and the ability to handle difficult customer cases with confidence, poise, and professionalism.


  • Research, analysis and problem resolution

  • Develop and manage the achievement of business objectives for assigned area(s).

  • Participate as member of the organizations management team contributing to the development of strategies and business goals and measures.

  • Contribute to the development of financial and resource plans and manage own budget. Oversee daily operation of department(s).

  • Implement short- term business strategies.

  • Responsible for implementing cost saving procedures.

  • Direct staff in the development and implementation of departmental policies, procedures and programs.

  • Adhere to both company policy and governmental regulations concerning department.

  • Manage departmental structure, employee development, training and planning.

  • Responsible for overall operations management of the team’s functions

  • Participates as a member of the organization’s management team contributing to the development of strategies and business goals

  • Establishes and directs work plans and goals for the work groups and team

  • Develop, set, and communicate performance objectives for staff

  • Regularly review procedures and process flows to ensure that they meet industry standards and company specific guidelines

  • Establishes and maintains effective working relationships across business areas

  • Drives continuous and sustainable service performance and growth through the use of LEAN techniques including but not limited to: Visual Management; Daily Huddles; Workplace Organization; Problem Solving; and Standard Work.

  • Foster a positive team environment and provide ongoing guidance and career development opportunities to direct reports

  • Communicates and demonstrates business acumen while sharing a compelling vision ensuring employees understands how their role impacts the business and customers

Basic Requirements:

  • Excellent verbal and written communication skills

  • Ability to work in the US without requiring sponsorship now or in the future

  • Must be able to work in the U.S without requiring sponsorship now or in the future

  • Leadership experience managing direct reports

Preferred Requirements:

  • Strong organizational skills

  • 5+ years related work experience

Ranked No. 77 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2017) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.


Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2017)

• DiversityInc Noteworthy Company (2017)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2017)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)